How do I pay my Amazon bill
Here you can find information on invoices and invoice duplicates.
When invoices are needed
Invoices are usually required for the following reasons:
- for tax reasons
- in the case of warranty processing by the manufacturer
- for manufacturer campaigns
- Complaints about defective items via Amazon.de repair services
Your invoice lists all items with the following information:
- number of pieces
- Item Description
- Net price
- Sales tax (not for gift voucher orders)
- Final price
Where to find your bill
An electronic invoice is available for orders that were sent after July 1, 2013 My account available that you can download and print once the order has been shipped.
If you need an invoice, please visit our help page Print an invoice or order summary.
Printing is not possible in the following cases:
Orders sold by Amazon.de
If you need an invoice for an Amazon.de order (no Marketplace orders) that is not available for printing via My Account, please contact our customer service to receive an invoice in the mail. We are currently unable to offer delivery by e-mail.
For items that are sold via Amazon.de Warehouse Deals and are subject to differential taxation according to § 25a UStG [external link] "used items / special regulation", we cannot issue an invoice with reported VAT for tax reasons. A delivery note is enclosed with your order. If you need an invoice (excluding VAT), please contact our customer service to receive an invoice by post. We are currently unable to offer delivery by e-mail.
For orders that are sent to a country outside the EU, the invoice is enclosed with your shipment.
Orders for digital products and services
A printable version of your invoice is available from the order summary page. For more information about how to print an invoice for purchases of digital products and services, see Print a sales tax invoice for digital products and services.
If you activate the option "Do not print prices on delivery notes" when ordering a gift, the print order for the delivery note without price information is triggered. If you need an invoice for a gift order before April 4, 2016, please contact our customer service to receive an invoice in the mail. We are currently unable to offer delivery by email.
Orders with "Fulfillment by Amazon"
Under certain circumstances, Amazon may need to issue an invoice on behalf of the seller. In this case you will find the invoice under My Orders. In addition, some Fulfillment by Amazon sellers participate in the Amazon sales tax calculation service, so Amazon submits an invoice on behalf of the seller My account can provide. If you need an invoice and there is no invoice below My account ready to print, please contact your seller.
Orders via Marketplace
Under certain circumstances, Amazon may need to issue an invoice on behalf of the seller. In this case you will find the invoice under My Orders. In addition, some marketplace sellers participate in the Amazon sales tax calculation service, so Amazon submits an invoice on behalf of the seller My account can provide. If you need an invoice and there is no invoice below My account ready to print, please contact the seller.
If you need an invoice for an Amazon.de Warehouse Deals order, please note the point "Orders that are sold by Amazon.de" on this page.
Orders from the Amazon Global Store
For items purchased from the Amazon Global Store, sales tax and customs fees are paid by prepayment of import fees. The transport service declares all imports on behalf of you or the recipient of the delivery. For more information, see the About Prepaid Import Fees help page.
If you need an invoice or other documents for tax purposes, please contact our customer service. They will contact the transport service on your behalf and request the relevant import documents for you.
Gift certificate orders
Invoices for gift voucher orders do not show sales tax, as Amazon gift vouchers are so-called multi-purpose vouchers. You will find a corresponding note on your invoice. Sales tax is due and shown on the invoice as soon as you use a voucher to pay for an order.
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