How tattooists don't make mistakes

When the hairdresser or tattoo artist make a mistake

Cutting hair and tattooing are a matter of trust and, for some, a sensitive matter. Many customers have precise ideas about how they want to look. If something then goes wrong, a literally hairy argument can break out - as a last resort, it ends in court if the disfigured customer sues for damages or even compensation for pain and suffering. The good news: customers have consumer rights in both cases.

No open bills

Even if it hurts and you are dissatisfied with the result, you should resist the impulse to run away angrily and not pay. Consumer advocates advise paying the bill first. From a legal point of view, it would be wrong not to pay for the service provided. But as with manual services, improvements must be made if the result is not right. You should complain immediately if something goes wrong. Important tip: Document the unsuccessful result with photos.

Everyone deserves a second chance

One should give the hairdresser the chance to improve the result. Otherwise you run the risk of losing your claims for damages and compensation for pain and suffering. Only if the salon refuses to make a repair or if the second rescue attempt fails, consumers are allowed to go to the competition and then bill the person who caused the damage. In principle, this principle also applies to unsuccessful tattoos, but only for minor corrections.

Bring up complaints immediately

Do not wait with your complaint, but speak to the hairdresser or tattoo artist directly on site if something is wrong. Otherwise later complaints could come to nothing. An example from legal practice: A woman demanded compensation from her hairdresser for having cut her hair so that the scalp showed through. She had specifically pointed out in advance that her hair was very thin and should therefore only be shortened very carefully. But the district court ruled against them. The reason: She did not complain immediately, but only after two days.

Record pain allowance of 18,000 euros

Hair grows back. Permanent external changes are worse. That is why the court usually does not deal with ugly haircuts, but with more serious cases: for example, when hair or skin has been damaged by chemicals. In a particularly momentous case, a girl was awarded a record pain allowance of 18,000 euros because part of her scalp had died. A dye had been misused by the hairdresser.

High compensation is rarely paid, however, when customers have to endure considerable pain or are so distorted that personal rights are violated. Mostly it is about smaller sums. One woman received 50 euros in compensation for pain and suffering because her hair had not been dyed. She wanted a colorful gradient, but her hair was too dark for it. After several attempts, her hair was so damaged that it had to be cut off. She went to court, was reimbursed for the hairdressing costs of 200 euros and an additional 50 euros for pain and suffering.

Unprotected job title

Hairdresser is a recognized skilled trade in the craft with a three-year training. It is a little different with the tattoo artist. To open a tattoo studio, you need a trade license in Germany and you have to be of legal age. However, training is not required. Therefore, you should find out exactly where you can get a tattoo in advance.

If the tattoo differs from the template

If the tattoo artist works improperly or has deviated from the template discussed, those affected may be entitled to compensation and compensation for pain and suffering. Here lawyers sometimes take it very carefully. A father wanted to immortalize the birth of his son on his skin to the minute. But the then tattooed pocket watch went five minutes ahead. A court therefore awarded the father 1,500 euros in damages.

Tattoo removal costs

Getting a tattoo removed is significantly more expensive than getting a sting. From the end of 2020, only doctors will be allowed to remove tattoos by laser, according to a draft law. But who bears the cost of the removal? In the case of a failed flower tattoo, a judge ruled in favor of the customer. The lines and colors of her tattoo had run because it was pierced too deep. As a result, the tattoo artist not only had to pay for the laser removal of the tattoo by a doctor, but also 750 compensation for pain and suffering. But sometimes it is not because of bad work that the colors of a tattoo run or fade. Another court ruled against a dissatisfied customer because he had defied the advice of his tattoo artist and had laid his fresh tattoo in the sun.