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Cannot install or update iTunes for Windows

Learn what to do if you can't install or update iTunes on a Windows PC.

If you downloaded a version of iTunes from Apple's website, follow the steps in this article.

If you have Windows 10, you can also download iTunes from the Microsoft Store. If you're having trouble installing iTunes from the Apple website, download iTunes from the Microsoft Store. If you can't download or update iTunes from the Microsoft Store, contact Microsoft for assistance.

If you cannot install iTunes on your Windows PC from the Apple website, or if you see “Error 2” or “Apple Application Support could not be found” after installing the software, try the steps below in the order they are listed.

Make sure you are logged in as an administrator

If you're not sure whether you have an administrator account, here's how to log in as an administrator.

You can also consult your computer's help system for assistance, contact your IT department, or visit https://support.microsoft.com.

Install the latest Microsoft Windows updates

To download the latest updates, go to the Microsoft Windows Update website.

ITunes for Windows requires Windows 7 or later with the latest service pack. If you cannot install the updates, see your computer's help system, contact your IT department, or visit support.microsoft.com/en-us.

Download the latest supported iTunes version for PC

Download iTunes from Apple's website, then click Download to load the iTunes installer. When prompted, click Save File (not Run).

If you have Windows 10, you can get the latest version of iTunes from the Microsoft Store. If you downloaded iTunes from the Microsoft Store, you don't need to follow the rest of the steps in this article. If you downloaded iTunes from the Apple website, continue below.

Fix iTunes

Right-click the installer you downloaded in Step 3 - it's called iTunesSetup or iTunes6464Setup - and choose Run as Administrator.

If you previously installed iTunes, the installer will ask you to repair the software.

After the repair is complete, restart your computer and open iTunes.

Remove leftover components from a previous installation

If iTunes cannot be installed or repaired, it may be necessary to remove components from a previous iTunes installation and then reinstall them.

Learn how to remove and reinstall iTunes and other software components for Windows Vista or later.

By default, songs that you purchased from the iTunes Store or imported from CDs are saved in the My Music folder. If you delete iTunes, your music will not be deleted.

Disable software that is conflicting

Certain background processes can cause problems that result in iTunes not being able to install.

If you have security software installed and are having problems installing iTunes for Windows, you may need to disable or uninstall the security software to resolve the problems.

Restart the computer

After the restart, try reinstalling iTunes.

Further assistance

If the steps in these articles don't resolve your problem, you may find a solution on the Microsoft support website.

Information relating to non-Apple products or independent websites that are not controlled or audited by Apple is not intended as a recommendation or endorsement. Apple assumes no responsibility for the selection, performance, or use of third-party websites and products. Apple makes no representations about the accuracy or reliability of any third party websites. Contact the provider for additional information.

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