Why are Airbnb hosts canceling people's bookings
I am a host. What sanctions do I have to expect if I have to cancel a booked stay?
If you cancel a confirmed booking, you will be charged a fee. We usually deduct this fee from your first payout after the cancellation. The amount depends on when you confirmed the booking and how early before check-in you canceled it:
- If you've canceled more than 7 days before check-in, we'll deduct $ 50 from your next payout.
- If you cancel less than 7 days before check-in, we'll deduct $ 100 from your next payout.
The cancellation fee will be waived if you have made at least ten consecutive bookings without cancellations or under certain other circumstances.
Unavailable / blocked calendar
If you cancel a confirmed booking, your calendar can be blocked. In this case, you cannot accept any further booking that overlaps with the canceled booking.
If you cancel before the day of check-in, an automatic review will be posted on your listing indicating that you have canceled one of your bookings. These reviews cannot be removed, but you can respond to them publicly and explain why you had to cancel.
If you cancel on the day of check-in or later, guests can leave a public review on your listing.
Suspension and deactivation of your user account
If you cancel three or more bookings within a year, we can suspend or deactivate your listing.
To maintain your Superhost status, you must meet the Superhost requirements during each evaluation period, including maintaining a cancellation rate of 1% or less.
When there may be no consequences
The consequences set forth in this article may not apply in certain limited circumstances. Learn more about when no consequences apply.
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