Why do you think a reservation is necessary

frequently asked Questions

Can I reserve a car in advance?

Yes. With the SHARE NOW app you can easily find a car and reserve it for 20 minutes free of charge. That'll give you enough time to walk to the car.

If you need more time, you can extend your reservation time in the app for a small fee. If you cancel and then reserve the same car again within 2 hours, a new reservation fee will apply. You can only reserve 1 car at a time.

When you reserve a car, no one else can reserve it. If you change your mind that you need a car, cancel your reservation.

How do I rent a keyless car?

Our BMW and MINI cars are keyless, i.e. there is no car key to open the car or start the engine. These cars have one instead Start / stop-Stud.

This is how it works:

  1. Use the app to find a car near you.
  2. Tap on "Reserve" so no one can snatch it away from you.
  3. When you're at the car, tap "Start" in the app.
  4. Use Face-ID or enter your 4-digit PIN.
  5. The car unlocks automatically.
  6. To start the engine, press the Start / stop-Stud.
  7. Arrived at destination? End the rental via the app.

Watch the video: How to rent cars with a start / stop button

How can I rent a car with a car key?

Most of our smart and Mercedes-Benz cars have car keys.

This is how it works:

  1. Use the app to find a car near you.
  2. Tap on "Reserve" so nobody can snatch it away from you.
  3. When you're at the car, tap "Start" in the app.
  4. Use Face-ID or enter your 4-digit PIN.
  5. Enter the 3-digit code displayed on the car to unlock.
  6. You can find the car key in the glove compartment.
  7. Arrived at destination? Put the key back in the holder.
  8. End the rental via the app.

Watch the video: How to rent a car with a car key

How do I report damage to a car?

Good eye! You can report damage to a car before and after renting it directly in the SHARE NOW app. There should be a list of all reported damage for each car. However, we do not expect you to report claims that are smaller than a credit card, for example.

If the damage is severe, please let us know and contact us

What should I do if the engine won't start?

No panic! In most cases there is nothing wrong with the car. For safety reasons, we lock the engine remotely so that the car cannot simply be driven off when you are away. When you are ready to drive again, simply unlock the engine via the app. If that doesn't work, remove the car key from the ignition and try again.

Where can I park the car and end my rental?

To end a rental, you must be within the business area. The business area is our area of ​​activity, where SHARE NOW cars are buzzing freely around the city. Within this area you can park for free in proper places on public roads. It is possible to park in drop-off zones outside the business area for a drop-off fee and end the rental.

View all parking rules

Can i go to another city?

Yes. You can leave the business area to travel to other cities, but you must return to the same business area to end the rental. You are not allowed to leave the country with SHARE NOW cars.

It is possible to park the car in drop-off zones just outside the city center and end the rental. There is a drop-off fee.

At which airports is SHARE NOW available?
Can I drive to another country with SHARE NOW cars?

Yes you can! You can travel abroad in countries where pre-reservation is possible. To do this, add the option "International trips" to your rental. Pre-booking is possible for rentals of 1 to 30 days and can also be made in the app menu under "Plan a trip". The international travel option does not include any motorway tolls or vignette stickers. You can only end the rental within your home business area. Good Trip!

Of:You can travel to:Reservation required?
🇦🇹AustriaSwitzerland, Germany, France, Italy, Luxembourg, Liechtenstein✔️
🇮🇹ItalySwitzerland, Austria, Germany, France, Luxembourg, Liechtenstein✔️
🇩🇪GermanySwitzerland, Austria, France, Italy, Luxembourg, Liechtenstein✔️
🇳🇱NetherlandsBelgium, France, Germany, Luxembourg, Liechtenstein✔️
🇫🇷 France

Unfortunately, international journeys for SHARE NOW cars are not allowed in France, Hungary or Spain. Leaving the country will result in a fine. You can temporarily leave the business area to visit other cities within the country as long as you start and end your trip within the same business area.

Can I use my SHARE NOW account in other countries?

Yes. With your SHARE NOW account you can rent cars in all of our European cities. Simply accept the general terms and conditions of the new country in the app before your first trip.

Do I have to pay tolls myself?

The motorway vignette for motorways and expressways will be adopted in Vienna for Austria and in Budapest for Hungary. In other SHARE NOW countries, however, you have to pay the toll yourself if you drive on the corresponding motorways.

  • Hungary: The Mobility Start Package (MobS) covers the toll costs within the Pest district.
  • Austria: The vignettes cover the toll costs for motorways and expressways. *

* Section toll: In Austria, the section toll tariffs on structurally costly Alpine crossings are NOT included and must be paid at your own expense.

What is an intercity fee?

An intercity fee of € 8.99 applies if you start your journey in one city and end it in a new city. This is currently only possible between Cologne and Düsseldorf.

Will an amount be blocked on my credit (or debit) card when I start my journey?

Yes. At the start of each trip, an estimated travel amount is pre-authorized on your credit (or debit) card. If this amount cannot be booked, your journey will unfortunately not be able to begin. In such cases, we recommend checking with your bank or credit card company for a solution.

If you are using a prepaid debit or credit card, please make sure you have sufficient funds in your bank account before you start your journey.

The actual total cost of your trip will be debited from your card at the end of the rental.

Why do I get the error message that my mobile phone does not meet the minimum safety requirements for BMW and MINI vehicles?

BMW and MINI vehicles are equipped with a proprietary system that automatically checks any device that tries to connect to them. There are a number of possible reasons why your phone is being rejected:

• If 2 separate SHARE NOW applications are running on your mobile phone (e.g. cloning apps)
• If the Xposed Framework is installed on your phone
• When the system suspects your phone is rooted or jailbroken
• When the system detects that Magisk is installed
• If your phone fails the Google SafetyNet test

If you're one of these full-time tech professionals, these reasons might apply:

- When the system detects that you are using an emulator (i.e. a virtual phone running on a computer)
- When the SHARE NOW app is being debugged (i.e. when the phone has been connected to a computer to see the code in the app)
- If the SHARE NOW app has been tampered with (i.e. if someone tried to change the app)

We know this is not necessarily the best news, but you can still rent our models from Mercedes-Benz, smart and Fiat.

Can I park the car in an underground car park without an internet connection?

Clear. Ultimately, all you need is a working internet connection to start and end your rental. Stopovers are not a problem at all.

If you have a stopover, all you have to do is make sure that you have the car key (if you have one) and your smartphone with you and you don't have to worry about anything:

Cars without a key (start / stop button): Stand near the car and use the SHARE NOW app to unlock the car via Bluetooth. Start the engine as soon as you are in the car.

Cars with keys: Use the car key to get in and start your engine as normal.