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Fixing app installation errors in the Google Play Store

When downloading Office apps from the Google Play Store, you might get an error message that contains random numbers. The Google Play team is aware of this and is working to fix the issues. In the meantime, please read the information below and try the suggested workarounds.

What are Google Play Store Errors?

Google Play Store error messages usually contain random numbers and are generated when an attempt is made to download apps from the Google Play Store. These errors could be due to Google Play Store updates, as well as issues with the Google cache, data stored in the Google Play Store, and Google account.

Here are some of the most common Google Play Store errors:

  • Google Play Store error code 18

  • Google Play Store error code 20

  • Google Play Store error code 103

  • Google Play Store error code 194

  • Google Play Store error code 492

  • Google Play Store error code 495

  • Google Play Store error code 505

  • Google Play Store error code 506

  • Google Play Store error code 509

  • Google Play Store error code 905

Fixing Google Play Store Errors

Try the following workarounds to fix the Google Play Store errors.

Clear Google Play Store cache

  1. Open the menu on your device Settings.

  2. Switch to Apps or Application manager. (This option varies depending on the device.)

  3. Scroll to All apps then scroll to the app Google Play Store by.

  4. Open the app details and tap the button Force quit.

  5. Tap the button clear cache.

  6. Repeat the above steps but replace Google Play Store in step 3 Google Play Services.

  7. Try to download the app again.

Clear Google Play Store data

If clearing the Google Play Store and Google Play Services cache didn't fix the problem, try clearing the data for Google Play Store:

  1. Open the menu on your device Settings.

  2. Switch to Apps or Application manager. (This option varies depending on the device.)

  3. Scroll to All apps then scroll to the app Google Play Store by.

  4. Open the app details and tap the button Force quit.

  5. Tap the button delete data.

Once you've cleared the cache and data, the Google Play Store error should be resolved. If not, go to the next step.

Remove and re-add your Google Account

If clearing the cache and data did not resolve the problem, remove your Google Account, restart the device, and then add your Google Account again.

  1. Open the menu on your device Settings.

  2. Under Accounts on the name of the account you want to remove. If you are using a Google Account, tap Google and then to the account.

  3. Tap the in the top right corner of the screen Menu icon.

  4. Tap on remove account.

  5. Restart the device and add your account again. Then try to download the app.

More help topics

If you can't fix an error using the steps outlined here, look here for additional solutions: