What is an Amazon Email

Detect fake emails

Amazon can send you email, e.g. B. Order notifications or emails with technical notifications. However, there are times when you receive emails that aren't actually from Amazon, even if they look like them at first glance. This type of email is believed to be fake and an attempt to obtain important information from you about your seller account.

These bogus emails, also known as "fake" emails or "phishing", are similar to legitimate email from Amazon. These emails often direct you to a fake website that is similar to an Amazon website. There you may be asked to provide account information such as your email address and password.

Unfortunately, these fake websites can steal sensitive information from you and then use it to fraud without your knowledge.

By following a few simple rules, you can protect yourself from replying to these emails:

Information that Amazon will not ask for

Amazon will never request the following information by email:

  • Your social security number
  • Your banking information, credit card number, credit card PIN or security code (including "updates" of this information)
  • Your mother's maiden name or other information that identifies you, such as: B. Place of birth or the name of your pet
  • Your password for Amazon or Seller Central

Check the email for grammar or typos

Look out for bad grammar or typos. Many phishing emails are translated from other languages ​​or sent without prior correction. These messages could contain poor grammar or typographical errors.

Check the return address

Amazon always sends its real emails from an address with the ending "@ amazon.com" or from the email addresses listed here:

  • amazon.co.uk
  • amazon.de
  • amazon.es
  • amazon.fr
  • amazon.it
  • amazon.lu
  • amazon.com.au
  • amazonsellerservices.com
  • amazon.ae
  • sell.amazon.com.au
  • amazon.sa
  • sell.amazon.com
  • gs.amazon.cn
  • sell.amazon.ca
  • vender.amazon.com.mx
  • venda.amazon.com.br
  • sell.amazon.co.uk
  • sell.amazon.sg
  • satis.amazon.com.tr
  • amazon.com.tr

Check the information in the header of the email. Only if the address of the sender, the reply address or the return path of the e-mail has one of the above-mentioned endings does the e-mail actually come from Amazon. Most e-mail programs allow you to check the origin of the e-mail. The method of checking the information in the header varies depending on the email program you are using. Below are some examples of fraudulent return addresses:

Check the website address

Some phishing scammers set up fake websites that contain the word "Amazon" somewhere in the URL. Real Amazon websites always end in ".amazon.com" or ".amazon.es", i. H. "sellercentral-europe.amazon.com", "sellercentral.amazon.de", "www.amazon.com", "amazonsellerservices.com" or "www.amazon.de".

We use No way a combination like "security-amazon.com" or "amazon.com.biz".

If you have any concerns, please go straight to the Seller Central website

Some phishing emails contain a link that looks like it will open your Seller Central account. In reality, however, it is a shortened link to a completely different website. When you hover the mouse over the link in the email message, the underlying incorrect Internet address is often displayed as a pop-up window or information in the browser status bar.

You should go straight to your seller account and review or change your account information there after entering your password. How to stop replying to phishing emails.

Annotation: Never click on a link embedded in the email.
Annotation: In some cases, a fake address may appear in place of the real address even if you hover over the link. Do not rely on the link that appears when deciding whether a link is genuine. Never click on an embedded link in an email.

Do not sign out

Never follow instructions in a fake email supposedly to unsubscribe. Many spam scammers use these unsubscribe processes to compile a list of valid, working email addresses.

Track your orders using the features in Seller Central

The order notification email can be helpful, but you can always find accurate and up-to-date information about your orders on the tab Orders in Seller Central. On the website Manage orders the current orders are displayed.

Help stop phishing and spoofing

You can make a difference. Amazon has filed several lawsuits against phishing and spoofing. These lawsuits are based on information received by Amazon via the email address [email protected]

Report fake emails to Amazon

  • Compose a new email to [email protected] and attach the fake original email. If you send the e-mail as an attachment, the header information will also be sent. This is the easiest way for Amazon to determine the origin.
  • If you can't send the fake email as an attachment, forward it to [email protected] and include as much header information as you can.

Configure your e-mail program so that all headers to find the header information. (This varies depending on the email program used.) The headers we need are easy to see and look something like this:

X sender: [email protected]

X-Sender-IP: []

X-Date: Tue, April 8, 2003 21: 02: 08 + 0000 (UTC)

X recipient: [email protected]


Annotation: Amazon is unable to respond to all emails reporting fake emails or phishing, even though we read them and act accordingly. If you have specific questions about your account, please refer to the help pages in Seller Central or contact us.