How do you build a controller

Troubleshooting the DUALSHOCK®4 wireless controller

Here you can find out how to pair and charge a DUALSHOCK 4 wireless controller with a PlayStation®4 and how to change the settings on your DUALSHOCK 4 wireless controller.

Reset DUALSHOCK 4 wireless controller

  1. Turn off the PS4 and unplug it.

  2. Find the small reset button on the back of the controller near the L2 shoulder button.

  3. Use a thin object to press the button in the small hole. Hold the button down for about 3-5 seconds.

  4. Connect the controller to the PS4 with a USB cable and press the PS button.

  5. As soon as the light bar turns blue, the controller has been successfully paired.

If the controller does not respond or can be connected to a different USB port or system, please visit the Fix & Replace diagnostic tool to see whether you can claim a warranty-covered repair for your hardware.

Vibration settings for the DUALSHOCK 4 wireless controller

If your DUALSHOCK 4 wireless controller does not vibrate as usual, the vibration function may be deactivated. How to turn it on again:

  1. Go to Settings > equipment > Controller > Activate vibration.

  2. If the controller continues to have problems, try resetting the controller.

Audio settings for the DUALSHOCK 4 wireless controller

If you are using headphones in the 3.5 mm headphone jack on the DUALSHOCK 4 wireless controller, but the audio signal is weak or no audio signal is received, make sure that the headphone plug is fully inserted. Unplug the headphone plug, then plug it back in firmly.

To route all audio to your headphones:

  1. Go to Settings > equipment > Audio devices.

  2. Choose Output through headphones > All audio out.

  3. Select the "Volume Control" option (headphone) and press the Right button to make sure the volume on the controller is increased.

If Output through headphones is grayed out, it means that the headphones are not recognized by the controller.