Is anyone at MIT bad at computers?

Alleged Microsoft Support Scam : This is how Microsoft scammers are trying to hack your computer

The call came at noon. He works for Microsoft, the caller explained to me, and unfortunately he had to tell me that my computer had been hacked. The man spoke English, just like you know it from Bollywood films. However, his English was so bad that I had to ask him to repeat the whole thing again. So I had time to digest the supposedly bad news: my computer had been hijacked by criminals and you really have to act very quickly to prevent worse, the caller implored. He wants to help me to make the settings of the computer safe again. Could we start right now? Now you have to know that we have actually had problems with our computer for a few days. The screen is spinning, everything is bathed in a hippie orange-pink. And then another phone call. You then ask yourself: Were there really hackers at work?

A callback number for identification? There is no such thing

But let a stranger into my computer? That goes too far. Anyone could come. I asked for an identification number that he did not give me. He's calling from the USA, he said, I couldn't reach him there. I suggested that he call me again the next morning and hang up.

Police and Microsoft warn of the scam

Then I made myself knowledgeable. That was fast. Microsoft and the police have been warning about the scam with the supposed support for a long time. The scammers call or send emails. If you let them on your computer, you have a lot of problems. The perpetrators install Trojans that they use to steal data or paralyze the computer until a ransom is paid. According to a Microsoft study, every second German citizen in Germany came into contact with this scam in the past twelve months, but luckily only seven percent believed the fraudsters and let them use their computers. The Berlin State Criminal Police Office knows that the calls come from call centers in Asia that have either tried out suspected numbers or bought up phone numbers.

What those affected can do

Microsoft emphasizes that the company never calls customers unsolicited to repair defective devices or send unsolicited emails. Anyone contacted by the fraudsters should end the call and under no circumstances install third-party software or give the callers remote maintenance access to the end device. Microsoft advises anyone who has installed the software at the urging of the fraudsters, should immediately take the device offline, remove the installed software and change all passwords - especially for the online banking account. In addition, one should report the incident to Microsoft and file a criminal complaint. I've done both. I haven't heard anything since then. Neither from the police nor from Microsoft and no longer from the fraudsters. They never called again.

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